Effective Date: August 25, 2026

The Reclaimed Nest respects your privacy and is committed to handling personal information thoughtfully and responsibly. This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you when you visit our website, contact us, schedule a consultation, or engage our services.

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Information We Collect

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Depending on how you interact with us, we may collect:

• Your name, email address, telephone number, and preferred contact method.

• Your property address, service location, and general geographic area.

• Details about your home, move, project, desired services, timeline, and scheduling needs.

• Information submitted through contact forms, consultation requests, questionnaires, emails, text messages, or telephone conversations.

• Photographs, videos, measurements, or descriptions you voluntarily provide.

• Booking history, proposals, invoices, payment status, and service records.

• Device, browser, IP address, website activity, referral source, and cookie information collected automatically through Wix or connected analytics tools.

• Any other information you voluntarily provide to us.

Please do not submit Social Security numbers, financial account details, alarm codes, medical information, or other highly sensitive information through a general website form.

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How We Use Personal Information

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We may use personal information to:

• Respond to inquiries and consultation requests.

• Evaluate potential projects and prepare estimates or proposals.

• Schedule, confirm, reschedule, and manage appointments.

• Provide organizing, packing, unpacking, move-management, home-reset, and related services.

• Communicate with clients before, during, and after a project.

• Process payments and maintain business, accounting, and tax records.

• Assign team members and coordinate project logistics.

• Improve our website, services, marketing, and client experience.

• Send service-related notices, appointment reminders, and requested information.

• Send promotional communications when permitted by law.

• Protect our clients, team members, property, business, and legal rights.

• Comply with legal, regulatory, insurance, and contractual obligations. 

 

Payments

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Payments may be processed by Wix, Housecall Pro, or another third-party payment provider. We generally do not receive or store complete payment-card numbers. Payment providers process payment information under their own privacy policies and security practices.

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Cookies and Website Analytics

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Our website may use cookies and similar technologies to operate properly, remember visitor preferences, understand website traffic, measure performance, and support advertising.

These technologies may be provided by Wix or connected services such as Google Analytics or Meta. The tools used may change as our website and marketing needs evolve.

Where available, visitors may manage nonessential cookies through the website’s cookie banner or their browser settings. Disabling certain cookies may affect website functionality.

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How We Share Information

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We do not sell personal information or sensitive personal information.

We may share information only when reasonably necessary with:

• Employees and independent contractors assigned to consultations or projects.

• Wix and other website-hosting, booking, communication, analytics, and technology providers.

• Housecall Pro or another scheduling and client-management provider.

• Payment processors, invoicing platforms, banks, and accounting providers.

• Professional advisers, insurers, attorneys, or tax professionals.

• Vendors or service providers involved in fulfilling an authorized client request.

• Government authorities or other parties when required by law or reasonably necessary to protect safety, property, or legal rights.

• A successor entity in connection with a lawful merger, sale, reorganization, or transfer of the business.

Service providers receive information only as reasonably necessary to perform services on our behalf and may be subject to their own privacy policies.

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Project Photography

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Unless the client provides written notice stating otherwise before services begin, the client authorizes The Reclaimed Nest to photograph or record the project before, during, and after services are performed.

Images may be used for project documentation, staff training, portfolios, our website, social media, advertising, and other legitimate business or promotional purposes.

We will make reasonable efforts to avoid publicly displaying client names, street addresses, confidential documents, financial information, family photographs, or other sensitive identifying details.

Clients who do not want their property or project photographed or used publicly must provide written notice before services begin by emailing ReclaimedNestTexas@gmail.com.

General project-photography authorization applies to the property, belongings, spaces, and work performed. Recognizable images of clients, household members, children, guests, or team members will not be used publicly without separate permission from the person photographed or, when applicable, their parent or legal guardian.

Additional terms concerning photography are included in our Terms & Conditions and any applicable service agreement.

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Text Messages and Email Communications

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When you provide your telephone number or email address, we may contact you regarding inquiries, appointments, estimates, services, invoices, and project updates.

You may opt out of promotional emails by using the unsubscribe option provided or contacting us. You may opt out of promotional text messages by replying STOP. Opting out of marketing messages will not prevent necessary transactional communications relating to an active inquiry, appointment, or project.

Message and data rates may apply.

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Data Security

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We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed completely secure.

Clients should avoid sending sensitive access information through unsecured communication channels. When property-entry instructions or access codes are necessary, we may provide a more appropriate method for sharing them.

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Data Retention

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We retain personal information for as long as reasonably necessary to:

• Respond to inquiries and provide requested services.

• Maintain project, financial, insurance, and tax records.

• Resolve disputes and enforce agreements.

• Meet legal and regulatory requirements.

• Maintain legitimate business records.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it according to our business and legal obligations.

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Your Privacy Choices and Rights

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Depending on applicable law, you may have the right to request that we:

• Confirm whether we process your personal information.

• Provide access to certain personal information.

• Correct inaccurate information.

• Delete certain information.

• Provide a portable copy of certain information.

• Stop sending promotional communications.

• Opt you out of certain targeted advertising, profiling, or sales of personal information.

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The Reclaimed Nest does not sell personal information.

To submit a privacy request, email ReclaimedNestTexas@gmail.com with the subject line Privacy Request and describe your request. We may need to verify your identity before completing it.

If we deny an applicable privacy request, you may appeal the decision by replying with the subject line Privacy Request Appeal and explaining your concern. We will respond as required by applicable law.

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Children’s Privacy

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Our website and services are intended for adults and are not directed toward children under 13. We do not knowingly collect personal information directly from children under 13 through this website.

If you believe a child has submitted personal information to us without appropriate permission, please contact us so we can review and delete it where required.

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Third-Party Links

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Our website may contain links to social-media platforms, booking tools, payment processors, maps, or other third-party websites. We are not responsible for the privacy, security, or content practices of those third parties. Visitors should review the privacy policies of any external service they use.

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Changes to This Policy

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We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations. The revised policy will be posted on this page with an updated effective date.

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Contact Us

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For questions, privacy requests, or concerns regarding this policy, please contact:

The Reclaimed Nest
ReclaimedNestTexas@gmail.com
682-704-6888